I am having trouble with my transaction. What should I do?
Do try to clear the cache on your browser first. If you are still experiencing technical difficulties, please contact us.
How will my personal data collected be used?
Esplanade will use personal data collected from the campaign for tax deduction purposes and to enable participation in the campaign. This will include personal details and images being published on the virtual tile as uploaded at the time of donation. For full details, please refer to campaign Terms of use and Data Privacy Policy
I would like the image(s) and/or message(s) uploaded to be removed from the website. What should I do?
If you would like your image and/or message to be removed, please contact us. We will be in touch within three working days.
What happens to the image(s) that I have uploaded?
Images uploaded will be publicly displayed only within the context of the campaign, including promotion of the campaign. In addition, Esplanade reserves the right to make use of the images uploaded by donors to create a piece of visual art installation for display purposes in future.
Will I be able to choose a specific piece of roof cladding (aka “durian spike”) from Esplanade’s domes, for my image to appear?
No. The piece of “roof cladding” is selected at random.
Can I personalise the piece(s) of roof cladding?
Yes, you will be able to personalise your piece of “roof cladding” by uploading a photo and a short text message prior to payment. You will be able to write a short message (140 characters) and/or upload a picture. You can also choose to use a generic image provided by Esplanade. You are free to […]
How will Esplanade utilise the money raised from this campaign?
Esplanade is a charity and not-for-profit organisation. Funds raised from the campaign, after deduction of transaction fees, will support Esplanade’s efforts to ensure programmes remain accessible to everyone in the community.
I changed my mind. Am I able to receive a refund for my donation?
We regret to inform that donations made are not refundable.
I would like to make a donation for more than 10 pieces of “roof cladding”. How can I do that?
Please contact us and we will be in touch within three working days.
Can I “adopt a cladding” for someone else?
Yes, you can certainly buy a “virtual roof cladding” for friends or family, upload a photo and short message and share it with them via email, Instagram or TikTok. However, an image and short message can only be uploaded by you, at the time of donation. Please remember when choosing the image and text that […]
